Service Technician
Career Area: Service
Employment Type: Full Time
Position Type: Hourly Flat Rate
A Service Technician is responsible for troubleshooting vehicle issues and fixing them; well-versed in complex mechanical or electrical systems of vehicles; excellent problem-solving abilities; must be a good communicator, able to explain to customers issues with their vehicle; at all times providing an exceptional customer experience.
Duties and Responsibilities:
- Service vehicles in a timely manner for routine scheduled maintenance in accordance with dealer and manufacturer recommendations; aiming to extend vehicle functionality and longevity.
- Comebacks: Limit comebacks to less than two percent (2%) of total repair assignments.
- Self-Development: Attend training seminars, shop meetings and service schools.
- Customer Relations: Attentive to customer needs and responsive to customer inquiries where appropriate.
- Team Effort: Demonstrates a concern for meeting departmental needs through activities such as accepting overtime work, following up on needed parts, helping other technicians and training apprentices.
- Productivity: Achieve an average productivity rate of at least ninety-two to ninety-four percent (92%-94%).
- Efficiency: Maintain a minimum efficiency rate of one hundred ten to one hundred fifteen percent (110%-115%).
- Practice safe work habits and use personal protective equipment as required. • Any other task required by your manager.
Education + Experience:
- Prior experience as an automotive technician or thorough technical training. Mechanical skills must be sufficient to diagnose and repair given sufficient product training.
- The ability to work independently with limited supervision and the motivation to continually increase technical skills should be evident.
- A complete and up-to-date set of tools is required.
- Must possess and maintain a valid driver’s license
- Must possess and maintain an acceptable Motor Vehicle Record
- Ability to drive manual transmission vehicles
- Tech school/training completion certificate
Who We Are:
Randy Marion dealerships are world-class, “Best of The Best” award winning dealerships. We’re driven by our values; We are a competitive group, and we want to WIN. We are adaptable and willing to change if there is a better way to deliver a great experience for our guests. We are consistent and we do it right or fix it fast. We are respectful and teamwork is key to our success. Finally, we want to demonstrate empathy and the power of authentic connection. At Randy Marion, we believe that work-life Integration is more than just a catch phrase. Our dealerships are closed on Sundays because we know family time is the most important time. We’re building a world-class team and we operate out of the nicest facilities in the Carolinas, equipped with great employee and guest amenities. Our organization is a place with limitless advancement opportunities. If you’re looking for a home, not just a job, we hope you will consider Randy Marion.
Benefits Include
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including;
- A competitive compensation package that rewards high performers
- Medical, Dental, and Prescription coverage
- Life Insurance
- 401(k) with company match
- Employee discounts on vehicle purchases, parts and service
- Paid time-off
- We also offer a group of supplemental benefit plans including short-term disability, long-term disability, and supplemental life insurance.
- Comprehensive employee recognition programs
- Continued training available
- Opportunities for career advancement
We are committed to providing equal opportunity in all of our employment practices to all qualified applicants and employees without regard to age, race, color, sex, religion, national origin, disability, or any other category protected by federal or state law.